Cellini Tobacco

The time we need to prepare an order for shipping varies. In most circumstances, we will be able to ship out orders within 5-7 business days.
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the delivery service. Once the package is scanned by the courier we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, re-routes, or failed deliveries of your package.
However, we always want to make sure you receive the order that you paid for so please contact us at hello@scentedkers.co.za if you ever have any concerns with the status of your order.

We accept payment via iKhokha (online) and EFT.

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.
* Note: Kers Scented Candle recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
International customers should make use of a courier that offers:
1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Timeframe
To main centers estimated delivery is around 2 – 3 business days and for outlying areas in around 3 – 4 business days.
Shipping
Please note that if payment was done via credit card the order will be processed and shipped asap, for payments via EFT processing and shipping would be arranged soonest the payment has cleared.
Checking
At the time of delivery, your order needs to be checked with the courier company and all damages or shortages need to be stated on the courier delivery waybill. Should you choose not to check your order with the courier company upon delivery, claims for breakages or shortages may be forfeited.

Never leave a burning candle unattended. Keep out of the reach of children and pets. 
Always leave at least 10cm between candles. Do not burn on or near anything that can catch fire. Trim wicks to about 5mm before lighting. Always extinguish the candle and do not relight it when the wax level is less than 10mm.